This Privacy Policy explains how Casino Days (“Casino Days”, “we”, “us”, “our”) collects, uses, discloses and protects personal information of users located in Canada who access or use our website, mobile versions and related services (collectively, the “Services”). By creating an account, accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein, subject to your rights under applicable Canadian privacy laws.
This Privacy Policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation. In case of conflict between this Privacy Policy and mandatory provisions of applicable law, the latter shall prevail.
2. Definitions
For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, including but not limited to contact details, identification data, financial information and online identifiers. “Processing” means any operation performed on personal information, such as collection, use, storage, disclosure, transfer or deletion.
3. Categories of Personal Information Collected
We may collect the following categories of personal information directly from you or automatically when you use the Services:
- Identification and contact data: full name, date of birth, residential address, email address, telephone number and account credentials.
- Verification data: copies or details of government-issued identification documents, proof of address, payment account ownership and information obtained from identity verification service providers.
- Financial and transaction data: payment card details (processed via secure payment processors), e-wallet identifiers, bank account information where applicable, deposits, wagers, wins, losses, bonuses, withdrawals and account balances.
- Technical and usage data: IP address, device identifiers, browser type and version, operating system, language settings, access times, pages visited, clickstream data and interaction with site features.
- Responsible gambling and risk data: self-exclusion status, deposit and loss limits, session duration, behavioural patterns relevant to responsible gambling and fraud or risk indicators.
- Communications data: records of email correspondence, live chat transcripts, customer support queries, complaints and related responses.
4. Legal Bases and Purposes of Processing
We process personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:
- Account creation and administration: to register you as a user, maintain your account, verify your age and eligibility and provide customer support.
- Provision of Services: to process deposits and withdrawals, enable gameplay, manage bonuses and loyalty programs and ensure the technical functioning of the Services.
- Compliance and risk management: to comply with legal and regulatory obligations, including anti-money laundering (AML), counter-terrorist financing (CTF), fraud prevention, sanctions screening, responsible gambling requirements and record-keeping duties.
- Security and integrity: to monitor, detect and prevent unauthorized access, cyberattacks, abuse of the Services, account takeover, collusion, money laundering and other prohibited or unlawful activities.
- Service improvement and analytics: to analyze usage patterns, troubleshoot technical issues, test new features, improve user experience and optimize our offerings.
- Communication: to send service-related messages, transactional notifications, updates about changes to our terms and policies and responses to your inquiries.
- Marketing, where permitted: to send promotional communications about our Services or those of selected partners, subject to your consent where required and your right to opt out at any time.
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Services. Cookies are small text files stored on your device that enable recognition of your browser and collection of certain technical and usage data. We use strictly necessary cookies for security and core functionality, performance cookies for aggregated analytics and, where permitted, preference and marketing cookies to remember your settings and measure the effectiveness of campaigns. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality or availability of parts of the Services.
6. Disclosure of Personal Information
We may disclose your personal information to the following categories of recipients, strictly on a need-to-know basis and subject to appropriate safeguards:
- Group entities: affiliated companies involved in the operation, support or hosting of the Services.
- Service providers: third-party payment processors, identity verification providers, risk and fraud management services, data analytics providers, IT hosting and maintenance providers and customer support tools.
- Regulatory and governmental authorities: gaming regulators, law enforcement agencies, financial intelligence units and other public authorities where required or permitted by law, including for AML, CTF and responsible gambling purposes.
- Professional advisers: auditors, legal counsel and consultants engaged to support our compliance, auditing or risk management obligations.
- Business transactions: in connection with a merger, acquisition, restructuring or sale of all or part of our business, in which case personal information may be transferred as part of the transaction, subject to confidentiality obligations and continued protection.
We do not sell personal information in exchange for monetary consideration. Any sharing for marketing or analytics purposes is conducted in accordance with applicable law and subject to your rights and choices.
7. International Transfers
The Services may be operated from and supported by infrastructure located outside Canada. As a result, your personal information may be transferred to and processed in jurisdictions that may have different data protection laws than Canada. In such cases, we take reasonable steps to ensure that a comparable level of protection is provided, including by entering into appropriate contractual safeguards and limiting access to personal information to authorized personnel only.
8. Data Security
We implement technical and organizational measures designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration and destruction. These measures include encryption in transit where appropriate, access controls based on roles and necessity, secure data centers, regular security testing and staff training on data protection obligations. While we strive to protect your personal information, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, accounting and reporting obligations. Retention periods may vary depending on the type of data and applicable requirements, including those imposed by gaming and AML regulations. When personal information is no longer required, we will securely delete, anonymize or aggregate it in accordance with our data retention policies and applicable law.
10. Your Rights and Choices
Subject to applicable law and certain limitations, individuals in Canada may exercise the following rights in relation to their personal information:
- Access and correction: the right to request access to personal information we hold about you and to request correction of inaccurate or incomplete data.
- Withdrawal of consent: where processing is based on consent, the right to withdraw such consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
- Marketing preferences: the right to opt out of receiving marketing communications by using the unsubscribe link included in such communications or by contacting us directly.
- Challenging compliance: the right to challenge our compliance with applicable privacy laws and to file a complaint with the relevant privacy commissioner if you are not satisfied with our response.
To exercise your rights, you may contact us using the details provided in the Contact section below. We may require you to verify your identity before responding to your request and we will respond within a reasonable time, subject to any applicable statutory deadlines.
11. Third-Party Websites and Services
The Services may contain links to third-party websites or services that are not owned or controlled by Casino Days. This Privacy Policy does not apply to the collection, use or disclosure of personal information by such third parties. We are not responsible for the privacy practices of third-party sites and we encourage you to review their privacy policies before providing any personal information.
12. Minors
The Services are intended solely for individuals who have reached the legal gambling age in their province or territory of residence in Canada. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that personal information has been collected from an ineligible individual, we will take reasonable steps to delete such information and close the related account.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the Services. The revised version will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically. Continued use of the Services after any changes take effect will constitute your acknowledgment of the revised Privacy Policy.
14. Contact and Privacy Officer
If you have any questions, requests or complaints regarding this Privacy Policy or our handling of personal information, you may contact our designated Privacy Officer by using the contact details provided on the Casino Days website. We will review and address your inquiry in accordance with applicable Canadian privacy laws.