This Contact section sets out the official communication channels through which users in Canada may contact Casino Days regarding account management, technical issues, payments, responsible gambling tools and other matters related to the use of the online casino services.
Before submitting a request, users are encouraged to prepare all relevant information, including their registered name, account identifier, jurisdiction of residence within Canada, a clear description of the issue, and any supporting documentation such as screenshots or payment confirmations, in order to facilitate accurate and timely processing of their enquiry.
Available contact channels
Casino Days provides several contact options designed to ensure traceable and documented communication with users in Canada; the primary channels include live chat within the user account interface, email correspondence, and where available, a secure web form accessible through the official website.
Live chat: intended for operational questions, basic technical problems, and clarification of terms; this channel is suitable for issues that require real-time interaction and relatively swift guidance.
Email: recommended for formal claims, detailed account questions, payment disputes, verification matters and any communication requiring written records and attachments.
Web form: where provided, the web form may be used to submit structured requests, ensuring that all mandatory fields are completed and that the enquiry is directed to the appropriate internal department.
Response times and processing
Casino Days aims to respond to user communications within reasonable time frames; response and resolution times may vary depending on the complexity of the request, verification requirements, volume of incoming enquiries, and applicable Canadian regulatory obligations.
Operational and technical questions submitted via live chat are usually addressed during the same session, while email and web form enquiries are typically reviewed in the order in which they are received; users will be informed if additional time is required, for example in cases involving payment trace investigations or enhanced due diligence procedures.
Identification and security
For security and regulatory compliance, Casino Days may request identity verification data when handling contact requests involving personal details, payment methods, bonuses, account restrictions or suspected unauthorized access, and users are required to provide accurate and up-to-date information.
Users should never disclose their password or full payment card details through any contact channel; Casino Days will not request a password, and any communication that appears to do so should be treated as suspicious and reported immediately via an official contact method.
Responsible gambling and support
Residents of Canada may contact Casino Days to request information or assistance related to responsible gambling measures, including deposit limits, session limits, self-exclusion options and account cooling-off periods, in accordance with the applicable terms and local legal requirements.
When a user submits a request concerning responsible gambling tools, Casino Days will process such request as promptly as reasonably possible; certain measures, once activated, may be irrevocable for a defined period, and users should carefully review all conditions before confirming their choice.
Complaints and dispute escalation
If a user in Canada believes that an issue has not been resolved satisfactorily through standard contact channels, they may submit a formal complaint by email, clearly marking the communication as a complaint and including all relevant transaction references, dates, and prior correspondence.
Casino Days will review formal complaints in line with its internal complaints procedure and applicable regulatory obligations; where available and applicable, users may be informed about the possibility of escalating unresolved disputes to an independent dispute resolution body or relevant authority.
Official communication notice
Users are responsible for ensuring that they contact Casino Days only through the official website and verified contact details provided therein; Casino Days does not assume responsibility for communications conducted through unofficial channels, third-party platforms or unverified contact information.
By initiating contact, users acknowledge that their communication may be recorded or stored for security, training, quality assurance, and regulatory purposes, including compliance with Canadian laws and any applicable licensing conditions governing the provision of online casino services.